Returns are generally accepted for most items; however, some products may not be eligible for return due to their nature or the seller’s return policy. You may return an item under the following conditions:

• The item is defective, damaged, or incorrect: If you receive a product that is broken, damaged, or not what you ordered, you are eligible for a return or exchange.
• The item is unused and in its original condition: If you change your mind about a product and it is unused, unopened, and in its original packaging, it may be eligible for return

The timeframe to request a return may vary by seller, but in general, returns must be initiated within 5 days from the date of delivery. The seller's specific return period will be clearly stated in the product listing.

Once a return is approved, you will typically need to ship the item back to the seller within 2 days.

To initiate a return, follow these steps:

a. Contact the Seller

• Log into your account and navigate to My shopping.
• Find the relevant order and select Request Return or Contact Seller.
• Provide the reason for the return (e.g., damaged, incorrect, or unwanted item).
• If the item is damaged or defective, include photos if requested by the seller.

b. Seller’s Approval

• The seller will review your return request and approve or deny it. In most cases, sellers will approve returns for defective or damaged items.
• The seller may provide you with a return authorization and shipping instructions. Some sellers may also provide a return label or reimbursement for return shipping costs.

c. Return Shipping

• Pack the item securely to prevent further damage during return shipping.
• Ship the item back to the seller using the return method provided by the seller (if applicable). You are responsible for the return shipping costs unless the item is defective or the seller’s return policy specifies otherwise.

d. Refund or Exchange

• Once the seller receives the returned item and confirms its condition, the refund or exchange will be processed.
• Refunds: Refunds will be issued to the original payment method used for the purchase.
• Exchanges: If you requested an exchange, the seller will ship the replacement item once the returned item is received.

• Defective, Damaged, or Incorrect Items: If the item is defective, damaged, or you received the wrong item, the seller will typically cover the return shipping cost or provide a return shipping label.
• Changed Mind or Unwanted Items: If you simply change your mind about the purchase or no longer want the item, you may be responsible for the return shipping costs, unless the seller offers free returns.

Please review the seller's specific return policy, as they may offer different terms regarding return shipping.

The following items are generally not eligible for return or exchange unless defective or otherwise required by law:

• Personalized or custom-made items that are made to your specifications.
• Perishable goods, such as food, flowers, or plants.
• Health and hygiene products, such as underwear, swimwear, or beauty items.
• Gift cards.

If you are uncertain whether an item is returnable, please check the individual product listing or contact the seller directly.

Once your return is approved and the item is received by the seller, a refund will be issued in accordance with the seller’s return policy. Please note:

• Refunds will be processed to the original payment method (credit card, PayPal, etc.).
• It may take business days for the refund to appear in your account, depending on your payment method and bank processing times.

If you have questions about the refund status, you can contact the seller directly through your email store or phone store

Exchanges are typically handled on a case-by-case basis. If you wish to exchange an item (for example, for a different size, color, or model), you must first initiate a return for the original item and place a new order for the replacement. Some sellers may offer direct exchanges depending on their policy.

In the event that a return is lost or damaged during transit, the buyer and seller must cooperate with the shipping carrier to file a claim.

If the item was lost in transit, the buyer should work with the shipping carrier to track the shipment. In some cases, a claim may need to be filed with the carrier.

We may update or revise this Return Policy from time to time to reflect changes in marketplace practices, seller policies, or legal requirements. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about our Return Policy, need help with a return, or need further assistance, please contact us:

• Email: marketplace@info.com
• Address: Av. st. martsort 2345 - openstreet Melbourne Peru.
• Phone: +51 999999999.