• Sellers: As a seller on the Marketplace, you are responsible for the fulfillment, packaging, and shipment of all orders. You must ensure that products are shipped promptly and securely to the buyer.
• Buyers: As a buyer, it is your responsibility to provide accurate and complete shipping information. We are not responsible for delays or issues related to incorrect or incomplete address details.

• Buyer: Shipping fees may vary based on the product, size, weight, and delivery location. The applicable shipping charges will be clearly displayed during checkout.
• Seller: Sellers must clearly specify the shipping cost (if any) in the product listing or shipping settings. Sellers should ensure they have set realistic and accurate shipping fees to avoid discrepancies during checkout.

Shipping fees can either be:

• Fixed Shipping Rates: A set fee for all buyers.
• Variable Shipping Rates: A fee based on factors such as the destination, product weight, and shipping method.
• Free Shipping: Some sellers may choose to offer free shipping, either as a promotion or as part of their pricing structure.

Sellers on the Marketplace can choose their preferred shipping methods, including standard, expedited, or priority shipping options. Common carriers used include:

• SERPOST, SHALOM, OLVACOURIER, USPS, FedEx, UPS, DHL, etc.
• Local courier services or international shipping options

Sellers should indicate the available shipping methods in their product listings and provide estimated delivery times

• Processing Time: Sellers must ship the products within the specified time frame listed in the product description, or as otherwise agreed upon with the buyer. The processing time generally includes packaging and handing the order over to the carrier.
  • Example: "Ships within 3-5 business days."
• Handling Time: Some sellers may require additional handling time for larger, custom, or made-to-order products. Sellers should update their product listings to reflect any extended handling times.

The estimated delivery time is based on the shipping method chosen at checkout. The delivery time may vary depending on the following factors:

• Shipping carrier and service selected
• The buyer's location
• Product availability and seller processing time

Buyers will be able to see an estimated delivery window for each product before completing the purchase.

Sellers can choose whether or not to offer international shipping. If international shipping is available, buyers will see the appropriate shipping options at checkout.

• Customs & Import Duties: Buyers are responsible for any customs fees, import taxes, or duties that may be applied when shipping internationally. These fees are not included in the purchase price or shipping charges and are the responsibility of the buyer.

• Tracking Information: Once an order has been shipped, the seller should provide tracking information through the Marketplace platform or directly to the buyer. Tracking will allow buyers to monitor their shipment’s status and delivery progress.
• Tracking Updates: Buyers will be notified via email or through their account on the Marketplace platform when tracking information becomes available.

While we strive for timely deliveries, certain factors may cause delays, including:

• Carrier delays due to weather, holidays, or strikes
• Incorrect shipping address provided by the buyer
• Inventory shortages or fulfillment issues by the seller
• Customs delays for international orders

Sellers are encouraged to keep buyers informed of any potential shipping delays. In case of significant delays, the seller should contact the buyer with updated information, and we encourage open communication between both parties to resolve the issue.

• Lost or Damaged Packages:If your package is lost or damaged during shipping, the buyer should contact the seller immediately to begin the claims process.
  1. Buyers: Please ensure that your shipping address is correct and that someone is available to receive the package. The seller may be able to assist with a replacement or refund, depending on the circumstances.
• Claims Process: If the package is damaged, buyers are encouraged to take photos of the damage and contact the seller as soon as possible. Sellers may need to work with the shipping carrier to file claims for lost or damaged goods.
• Refunds and Returns: If a buyer receives a damaged product or a product that does not match the description, they may be eligible for a refund or return based on the seller’s return policy.

Sellers must have a return and refund policy that is clearly communicated in their product listings. Buyers should carefully review the seller’s return and refund policies before making a purchase.

• Return Shipping: In the event of a return, the buyer is generally responsible for shipping costs, unless the item is defective, damaged, or does not match the description. Some sellers may offer free return shipping or prepaid labels as part of their return policy.
• Refund Processing: Once a return is processed and accepted, refunds will be issued according to the seller’s refund policy. Refunds typically take a few business days to reflect in the buyer’s account, depending on the payment method used.

Some products may have shipping restrictions due to size, weight, or legal regulations. If certain items cannot be shipped to specific locations, this will be indicated in the product listing. Additionally, some items may only be available for domestic (local) shipping.

We may update or modify this Shipping Policy from time to time. When changes are made, the updated policy will be posted on the Marketplace platform, and the revised date will be indicated at the top of the page. Sellers and buyers are encouraged to review this policy periodically to stay informed of any updates.

If you have any questions or concerns about these Terms, please contact us at:

• Email: marketplace@info.com
• Address: Av. st. martsort 2345 - openstreet Melbourne Peru.
• Phone: +51 999999999.